This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found
useful and presented here as questions.
How do I place a material transportation order?
How do I place a Special Events bus request?
How do I track my material shipments?
Who do I contact about a lost shipment?
What is the "Reference" number?
How do I place a material transportation order?
From the LogistiCorp.US web site click on the "Order" button on the left navigation bar. To arrange transport of material: Using the login username and password assigned to you to log into the "Online Order Entry & Job Tracking" system. Select the Order Entry icon and fill out
the form. Always select from the pull down lists the origin and destination for the material.
Remember that for Stockroom orders ONLY, the "Ready time" entry is to match the order entry time from the shipping order document,
Priority is always "TI Stock", and Reference is the bar-coded number from the order document. Please enter a shipping note if the
material is large or heavy enough to need a bobtail truck, instead of a Van for transport. e.g. 8 foot tubes in boxes should be palletized
and a bobtail truck requested.
Correctly identifying the need for a bobtail truck at the time you place the order will expedite delivery service.
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How do I place a "Special Events" bus request?
From the LogistiCorp.us web site click on the Special Events button on the left navigation bar to reach the request form. All fields on the form are
required to schedule a special event. After you submit the form, you will be contacted by a representative of GDS Transport with a
quote and to confirm the details of your request.
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How do I track my material shipments?
From the LogistiCorp.US web site click on the "Customer Direct Online Order Tracking Log In" button on the left navigation bar. Using the login username and password assigned to you to log into the "Online Order Entry & Job Tracking" system. Select the "Tracking" icon. You will need the Job number, or the Reference number for the shipment you are looking for. Once you fill out the criteria and click submit, the system will show you the current status of the shipment and track the chain of custody.
If you do not have a username and password assigned, you can use the "Tracking" button but you must have either the LogistiCorp job number or the "Reference" number for your shipment. For TI the "Reference" number is assigned by the SAP system when you place your order.
You can check on delivery information on closed jobs by clicking on the "Reporting" icon and using the same criteria above to get a
full report of the chain of custody of your shipment.
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Who do I contact about a lost shipment?
LogistiCorp Customer Service for all TI shipments is available at (972)-995-1161 between the hours of 07:00 and 18:00 Monday through
Friday. After hours support is provided by the On Call Driver at (214)-882-0620. Be sure that you have used the Tracking application
( see How do I track my material shipments on this page.) on the web site to verify that the shipment has been delivered before you
call, as the Customer service representative will ask for specific information about the shipment.
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What is the "Reference" number?
The "Reference" number is normally a part number or order number associated with the package being shipped.
For TI stockroom shipments it is the SAP document number issued to the purchaser when the order is placed.
For TI Wafer Transport it is the "Lot number" of the material being shipped.
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